Testimonials

Name: Micky McDonald
Designation: Director of Business Development
Company Name: Dilligas Distribution Ltd.

I was dreading the prospect of having to deal with the complicated matter of “customs clearance” The onboarding experience with Jawahir put me at ease immediately and he was extremely helpful in focussing only on what was necessary for my type of business. He took time to fully understand my business and went above and beyond in making sure he knew my product and which category was appropriate for the purposes of customs clearance. Once Jawahir understood my products and business, he then went on to explain the process of making a declaration on the CDS demo site. So many of the categories, and parts of the declaration form are irrelevant to my business, and Jawahir made sure that we focussed only on the relevant parts. From that point the process was smooth and “painless”.
Screen sharing was an integral part of my learning. I was able to follow the process and watch exactly how to complete the different pages of the CDS demo form. He made sure I fully understood each page before moving on to the next. Jawahir also used screen sharing in order to “coach” me making my first proper declaration. He has the patience of a saint!

I am amazed at how simple and easy the platform is to use. Initially it appears very complicated, but I understand that it is only this way because of the millions of different businesses that need to use the same platform. I truly am in awe of the skills as a software company that Customs Declarations UK and Jawahir has in making the platform very easy to use for such a huge range of companies. I am a sales and marketing guy and have been able to use the platform very successfully. 

I found that the main goal of Customs Declarations UK is to help people. Jawahir spent as much time helping me as was necessary and did not limit our conversations to a fixed time. The cost/benefit that his company has provided to mine is extraordinary and I cannot recommend them highly enough.

Name: Mariusz Nawiesniak
Designation: Director
Company Name: Sheep&Chic Limited.

We are a small family business based in the Cotswolds. Our business deals in trade and services with the use of products imported mainly from the European Union.

Changes in the rules for transporting goods between the UK and the EU after Brexit forced our company to find a platform provider for customs services. After a quick review of the list of developers providing customs declaration software available on the government website, we turned our attention to Custom Declarations – our attention was primarily attracted by the simplicity of the platform structure and reliable information provided in the description. Our decision was sealed by an excellent contact with software developers. Although the customs procedures are complicated, the help and extensive knowledge of the developers of the platform allowed for faster implementation into the system, and the on-board process ran smoothly. 

The general usability of the platform is high – it allows the business to make customs declarations without the involvement of customs agents, which is also associated with lower costs of importing goods. The platform is built to eliminate errors in the customs procedure as much as possible, which is particularly important for businesses that are just implementing these procedures.

The ability to save a list of regular exporters and commodity codes, as well as the function of cloning declarations, which significantly reduces the time of customs procedures.

Customer support is at an extremely high level. Software developers have impressive knowledge of customs procedures, and at the same time are very polite and patient, always ready to answer any questions that arise.

Name: Muktar Ali
Designation: Co founder
Company Name: Sylhet jewellers.

The on boarding experience was quite instant with custom declaration services, as we have had lot of conversation with other companies. However, from the initial call with director from custom declaration services it was clear that these guys have a lot of experience when it comes to technology and the industry, and also to be authorised by HMRC to be on the panel of developers, it ticked all the boxes for us a company.

The Overall usability and platform experience has been quite simple once you get your head around the system. This is due to the extensive training sessions provided.

Most striking feature in the platform would be the cloning feature. This is an amazing feature because once you have made a declaration, then you can just simply copy and just change the relevant information and you don’t have to everything from scratch.

Customer support has been phenomenal, whether it is night or day Jawahir has been on hand to give the support. I don’t think few sentences here justifies the level of support that we have received from Jawahir.

I highly recommend Custom Declarations Services, their Knowledge and expertise are second to none.

Name: Mariusz Gwizdon
Designation: Director
Company Name: VIVARO LTD.

The team was fantastic in advising what paperwork was required and their communication was extremely responsive – I received an immediate reply every time I texted or emailed. This was reassuring for our first experience. The system is easy to use and plenty of training sessions have also been provided. Very impressed with their service.

Name: Gareth Jenkins
Designation: Design Engineer
Company Name: Stony Microworks LTD.

Jawahir and Vahee were both very approachable and friendly. They have excellent knowledge of the process and were very patient with me going through the on-boarding.
The platform is overwhelming at first as I had absolutely no prior experience in organising customs declarations but after being talked through the process and shown the correct way to input information it is actually now very straight forward.

The best feature is that you get the instant feedback about the submission status so you can see if it has been accepted and if not, what pieces of information are missing.I also like that the platform stores the previous submissions so most of the time you only need to copy and edit rather than starting from scratch.

Far an away the best part though was the customer support, in organising our first export I was guided through the entire process. Jawahir and Vahee were always available on the phone and went above and beyond to help us through the process, I can tell they really care about their product and that they value their customers.I can highly recommend.

Name: Tunde S.
Designation: Customs Clearance Agent
Company Name: VSA Customs Solution

There are quite a few software solutions on the market, and out of the ones I tested Customs Declarations UK platform with its accessibility and logical workflow, along with other features stood out. Transitioning to the new CDS system was smoother than anticipated with the Customs Declarations platform.

Saving time is crucial therefore features like cloning entries, downloading and uploading excel sheets and transferring entries from test to live enables us to maximise the best use of our time. The support team guided us through all the tips and tricks to manage declarations in an optimised manner rather than dumping you with instruction manuals. The Customs Declarations UK team constantly works to improve and adjust the platform according to customer needs in terms of usability, time saving and overall experience.

The customer support team is highly responsive and quick to identify and solve any errors received. I had the pleasure of interacting with Jawahir, a testimony of dedication, patience and professionalism. I recommend Customs Declarations UK for the software and support team.

Name: Scott Boyd
Designation: Director
Company Name: SMB Storage & Distribution

We are a warehousing and logistics company based in the UK but with global coverage.

Our experience with customs-declarations.uk from the outset was fantastic. Very much above that was expected. I was fairly new to doing my own clearance and Jay was always available to help or give advice. I had no problem adapting to the platform and I am now fairly competent at completing all Import/Export documents without any problems. I would definitely recommend this software and this company and in particular Jay to anybody looking do complete their own customs documents.

Name: MR. BARNA VASS
Designation: Director
Company Name: BT CUSTOMS LTD

We were looking for customs software due to the launch of export CDS. A friend of ours recommended Customs Declarations UK. We previously had a subscription with another company. After making contact, we were given access to a test environment to practice until we felt confident enough with the live environment. In addition, with the help of a very nice support staff from Customs Declarations UK, we went through using the program step by step several times. Although it may seem complicated at first sight with the many different fields to choose and fill in, creating a simpler declaration is quick and easy on the platform. By cloning a declaration, we can easily prepare and submit the next shipment in minutes, we only must amend the changing data on it.

The appearance of the software is clean, easily transparent, and free of all unnecessary additions. I can only say good things about customer service and support. If I got stuck in any of the declaration, the support staff was at my disposal in a short time (or even immediately). Either by phone, email, or web meeting. They showed me and/or explained how I could correct the mistake I made while filing my declarations. This made it possible to submit the declarations in a seamless manner.